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145 views | 0 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Apr 08, 2022 Proactive Chat
When the AskAway service is closed, the proactive chat widget will not appear.
The widget has a built-in presence (availability) check to make sure the chat queue is online before prompting the patron to chat.
More information on proactive chat components is available in this LibraryH3lp FAQ "Can I proactively invite guests to chat?"