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What happens to the proactive chat widget when AskAway is closed?

49 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Apr 08, 2022    Proactive Chat


When the AskAway service is closed, the proactive chat widget will not appear.

The widget has a built-in presence (availability) check to make sure the chat queue is online before prompting the patron to chat.

More information on proactive chat components is available in this LibraryH3lp FAQ "Can I proactively invite guests to chat?"