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Create institutional scripts (canned messages)

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If you'd like to create institutional scripts for your library's service providers to access, follow these steps:

  1. Login to the LibraryH3lp Dashboard
  2. In the left-hand menu, navigate to Canned Messages (pencil icon)
  3. If you have no institutional canned messages, you'll need to first create a new message pool by clicking the green + button
  4. Give your new message pool a name (this should be the name of your institution, e.g. SFU)
  5. Leave "viewable by all operators" checked off
    • Note: this will ensure all service providers at your institution can access these canned messages.
  6. Click Ok
  7. Beside "Messages in [institution] pool" click the green + button to add new messages
  8. Add the text of your canned message and click the check mark button to add it to the pool
  9. To delete a message, click the x button beside the message

Note: Institutional scripts will only be available to service providers at your institution and not all AskAway service providers.