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The offline message is the message that displays on chat boxes when the service is closed for the day or between terms.
Currently, the AskAway Admin Centre hosts a single offline message that displays for most libraries. The Admin Centre will change this message at the beginning and end of each term to reflect that the service is open or closed.
Customize your library's offline message
If your library would like the ability to customize and control the offline message, you will need to be able to host an HTML file on a secure (HTTPS) page. The URL for the offline message will then need to be updated in your library's chat snippet.
If you'd like to look into hosting your library's offline message, please contact the Admin Centre and we can work together to set this up.