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Local Coordinators FAQs

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Customize your library's chat tab

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Below are steps to customize the out of the box AskAway chat tab to make it more responsive. Local coordinators can make these changes themselves in the LibraryH3lp Dashboard or if you'd like assistance, the AskAway Admin Centre is always happy to help implement customizations!

The AskAway chat tab is typically displayed in the bottom right of the page and looks like this (note: your library's may be a different color):

Add a tooltip

If you want to add a tooltip on hover-over (e.g. Click to chat with a research librarian), add the following code to your the chat snippet: