Local Coordinators FAQs

Integrate AskAway into the new EBSCO UI

Note: If your library has not yet migrated to the new EBSCO UI, please contact the Admin Centre for previous documentation.

Integrating AskAway into EBSCO can increase AskAway's visibility at your library and help students access chat support when they need it most: while researching.

To configure LibraryH3lp in the new EBSCO UI, follow the steps in EBSCO's documentation and the LibraryH3lp documentation.

You will need the following information:

1. Your LibraryH3lp chat queue ID:
   • This is your library's queue (e.g., ubc)
   • Contact the Admin Centre if you don't know your library's queue
2. The URL used to launch the chat:
   • Contact the Admin Centre and we can provide your library's URL
   • You can also find your library's URL here: https://askaway.org/chat
   • Alternatively, follow these steps from LibraryH3lp to retrieve your library's chat URL
3. The URL to the chat when it's offline
   • We recommend using a URL where you want to direct patrons when the chat is offline (e.g., a contact us page)

Here's an example of how the integration can be set-up to display in the EDS (note: this example is using the AskAway practice queue):

Requested enhancements

AskAway has requested enhancements to the LibraryH3lp integration. More information is available on the BC ELN website. If there are any additional requests that you would like us to make, let us know.

Questions

If you have any questions or would like help retrieving the information you need, contact the Admin Centre.