Transition to a new Local Coordinator

There are a few necessary steps to take for a smooth transition between Local Coordinators:

Notify the Admin Centre

Contact the Admin Centre to let them know there is a new local coordinator at your institution. We can:

• schedule an orientation with the new Local Coordinator
• help with making sure the new Local Coordinator has the appropriate accounts and permissions
• assist in removing accounts and permissions for the outgoing Local Coordinator

Account Permissions

Work together with the Admin Centre to update the LibraryH3lp and AskAway website accounts for your institution, the new coordinator, and the outgoing coordinator:

LibraryH3lp: Local Coordinators will need access to two different LibraryH3lp accounts: (1) their personal account for staffing, and (2) the institution's Admin level account (e.g., cotr-admin) for managing service provider accounts and more.

• Communicate with the outgoing Local Coordinator for access to the Admin account.
  • Contact the Admin Centre if a password reset becomes necessary or if you need help changing the email address associated with the Admin account.
• Reminder: Please continue to use your personal LibraryH3lp account for staffing shifts on AskAway.

AskAway website: Local Coordinators need to be assigned the 'Local Coordinator' role on the AskAway website. This will ensure that the new coordinator is subscribed to the coordinators listserv and can manage service provider accounts on the website.

• Contact the Admin Centre to make this change, and if needed, to update permissions for the outgoing coordinator.

Campfire: for communicating with other service providers when staffing AskAway shifts. No changes need to be made to existing Campfire accounts. If a Campfire account needs to be set up for an incoming Coordinator, contact the Admin Centre.

Updates

• Update your library's Policy Page to include the new Local Coordinator's contact information.

Review

There are supports and documentation available on the Local Coordinators Home on the AskAway website in addition to these FAQs.