Local Coordinators FAQs

End of Term Checklist

 

Use this checklist to close AskAway and prepare for the term ahead:

 

1) Notify your community

Let your library community know that AskAway will be closing but that the service will be open again in the next term.

• Promotion - Poster and social media images are available for your library. Contact us for customizations.

 

2) Review the offline message

To reflect that AskAway is closed for the semester break, the message that displays in chat boxes and on hover-over for tabs and buttons will be automatically updated:

 

Effective Friday, August 7th, 2026 end of day:

AskAway is closed for the break. Visit us when we reopen: Monday, September 21st, 2026 (PT). You can also contact us [link to your library's offline contact] with your question.

 

3) Test your library's offline contact link

Test your library's offline contact when the service is closed to make sure it's up to date:

• Each library has an offline contact that directs patrons to a webpage or email address when the service is closed:
  • Embedded chat boxes: This is a "contact us" link beneath the offline message.
  • Buttons and tabs: When a patron clicks the button or tab, they're directed to the offline contact.
• If you want to make changes to the offline contact information, send the new URL or email address to the Admin Centre, and we'll make the change on your behalf.

 

4) Prepare for the upcoming term

To prepare for the upcoming term, use the New Term Checklist.

 

Questions?

If you have any questions, don't hesitate to contact the Admin Centre! You may also find the answer on the Local Coordinator pages.