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Embed AskAway in EBSCO databases

1425 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jul 30, 2021    EBSCO Widgets

 

Embedding your library's chat boxes in EBSCO is a great way to increase AskAway's visibility at your library and allows students to access chat support when they need it most: while researching.

Steps to add LibraryH3lp chat box to EBSCO sidebar:

1. Login to your library's EBSCO Admin

2. Click the Viewing Results tab

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3. Beside Widgets click Modify

4. From the Custom Widgets for: drop-down, select where you'd like the widget to display (Result List or Detailed Record)

5. To add a new widget, click Add Item and then select or enter the following:

  • Select the Custom HTML radio button
  • In the Label field add a name for your widget (e.g. Research Help)
  • Enter a Height (e.g. 300)
  • Enter your library's Custom HTML
    • ​​This is the LibraryH3lp chat snippet (i.e. code) for your library's embedded chat box. If you have have any questions about how to retrieve this code, please contact the Admin Centre.

Note: The example above uses code for the AskAway practice chat box

6. Click Submit to save your changes

7. Select the following:

  • Select the Yes radio button so the widget opens by default
  • Check the Show box to enable the widget

8. Click Submit again to save your changes

9. Wait approx. 5 minutes for changes to take effect

10. Test the widget to make sure chats are coming through and to see how the chat box displays when the service is both open and closed

See also EBSCO's documentation for adding widgets

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Steps to add LibraryH3lp chat tab to EBSCO footer:

This document from LibraryH3lp has steps (with screenshots) for adding the chat tab to EBSCO. Steps are also shared below.

  1. Login to your library's EBSCO Admin
  2. Click the Branding tab
  3. Under Bottom Branding click Modify (also make note of which current "Bottom Branding Version" you have selected)
  4. Click to "modify branding" of your current Bottom Branding Version or "Add New Branding" if you don't have anything selected
  5. Paste LibraryH3lp embed code for your library's chat tab into the Enter Custom Text box after any pre-existing code
    • The embed code is the LibraryH3lp chat snippet for your library's chat tab
  6. The type of text is HTML
  7. Select the screens where you'd like it to display
  8. Click Submit to save your changes 
  9. Wait approx. 5 minutes for changes to take effect
  10. Test the widget to make sure chats are coming through and to see how it displays when the service is open and closed

Questions?

If you have any questions or would like help embedding widgets in EBSCO, contact the Admin Centre and we'll be happy to help.