Skip to main content

Local Coordinators FAQs

Browse and search frequently asked questions.

Embed AskAway in EBSCO

347 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Mar 24, 2021    EBSCO Widgets

 

Embedding your library's chat boxes in EBSCO is a great way to increase AskAway's visibility at your library and allows students to access chat support when they need it most: while researching.

Add chat box to EBSCO sidebar

  1. Login to your library's EBSCO Admin
  2. Click the Viewing Results tab
  3. Beside Widgets click Modify
  4. From the Custom Widgets for: drop-down, select where you'd like the widget to display (Result List or Detailed Record)
  5. To add a new widget, click Add Item
  6. Select the Custom HTML radio button
  7. In the Label field add a name for your widget (e.g. AskAway widget)
  8. Enter a Height
  9. Enter your library's Custom HTML
    • ​​This is the LibraryH3lp chat snippet for your library's embedded chat box
  10. Click Submit
  11. Select the Yes radio button to default the widget to be opened
  12. Check the Show box to enable the widget
  13. Click Submit again to save your changes
  14. Wait approx. 5 minutes for changes to take effect
  15. Test the widget to make sure chats are coming through and to see how it displays when the service is open and closed

See also EBSCO's documentation for adding widgets

Add chat tab to EBSCO footer

This document from LibraryH3lp has steps (with screenshots) for adding the chat tab to EBSCO. Steps are also shared below.

  1. Login to your library's EBSCO Admin
  2. Click the Branding tab
  3. Under Bottom Branding click Modify (also make note of which current "Bottom Branding Version" you have selected)
  4. Click to "modify branding" of your current Bottom Branding Version or "Add New Branding" if you don't have anything selected
  5. Paste LibraryH3lp embed code for your library's chat tab into the Enter Custom Text box after any pre-existing code
    • The embed code is the LibraryH3lp chat snippet for your library's chat tab
  6. The type of text is HTML
  7. Select the screens where you'd like it to display
  8. Click Submit to save your changes
  9. Wait approx. 5 minutes for changes to take effect
  10. Test the widget to make sure chats are coming through and to see how it displays when the service is open and closed

Questions?

If you have any questions or would like help embedding widgets in EBSCO, contact the Admin Centre and we'll be happy to help.