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Update your library's guest logins

1948 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Feb 13, 2026    Guest Logins

 

Guest logins for all participating AskAway libraries are available in LibraryH3lp. Please update your library's guest login password every 6-12 months.

To update the guest logins and/or the notes for your library, follow these steps:

1. Login to the LibraryH3lp Dashboard with your library's admin account (e.g., sfu-admin)

2. Navigate to Queues on the left-hand side

3. Click your library's queue (e.g., sfu)

3. Click the "Chat" tab at the top

4. Scroll down to the "Profile" section

5. Update your library's Guest Login information

6. Hyperlinks: If your guest login notes include any hyperlinks (e.g., link to an OpenAthens page), make sure they are set to open in a new tab, otherwise they will be difficult for service providers to use:

  1. Select the text you want to link
  2. Click the Link icon in the editor
  3. Enter the URL and select "Open in a new window"
  4. Click to create or update link

7. Click "Save" in the top right

8. Repeat for any proactive queues (e.g., sfu-proactive)

9. The updated guest login information will now be available to service providers via LibraryH3lp