Skip to main content

Local Coordinators FAQs

Browse and search frequently asked questions.

All 

Update your library's guest logins

1710 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Sep 09, 2025    Guest Logins

 

Guest logins for all participating AskAway libraries are available in LibraryH3lp. Please update your library's guest login password every 6-12 months.

To update the guest logins and/or the notes for your library, follow these steps:

1. Login to the LibraryH3lp Dashboard with your library's admin account (e.g., sfu-admin)

2. Navigate to Queues on the left-hand side

3. Click your library's queue (e.g., sfu)

3. Click the "Chat" tab at the top

4. Scroll down to the "Profile" section

5. Update your library's Guest Login information

6. Hyperlinks: If your guest login notes include any hyperlinks (e.g., link to an OpenAthens page), you will need to make sure they open in a new tab, otherwise they will be difficult for service providers to use when they are staffing. To do this:

  • Turn on "Edit raw HTML" in the bottom right corner of the Profile editing window
  • Update the html code to include target="_blank" code after the URL. For example:
    • <a href="https://openathens.library.ca/" target="_blank">OpenAthens</a>
  • Repeat for any other links

7. Click "Save" in the top right

8. Repeat for any proactive queues (e.g., sfu-proactive)

9. The updated guest login information will now be available to service providers via LibraryH3lp