Local Coordinators FAQs

Update your library's guest logins

Guest logins for all participating AskAway libraries are available in LibraryH3lp. Please update your library's guest login password every 6-12 months.

To update the guest logins and/or the notes for your library, follow these steps:

1. Login to the LibraryH3lp Dashboard with your library's admin account (e.g., sfu-admin)

2. Navigate to Queues on the left-hand side

3. Click your library's queue (e.g., sfu)

3. Click the "Chat" tab at the top

4. Scroll down to the "Profile" section

5. Update your library's Guest Login information

6. Click "Save" in the top right

7. Repeat for any proactive queues (e.g., sfu-proactive)

8. The updated guest login information will now be available to service providers via LibraryH3lp