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What this FAQ covers
This FAQ covers how you can make changes to the appearance of your library's chat box when the service is online.
In the LibraryH3lp dashboard, this is done using what's called the chat skins tool.
Your library's chat service in LibraryH3lp has two major elements - a queue and a chat box skin. The queue is tied to your institution and determines how chats are routed. The chat box skin determines what the chat box looks like.
The chat snippet combines a queue and a chat box skin and gives you the embed code you need to add chat to your library's website, in databases, etc. To learn how to access your library's chat snippet, see the FAQ Access your library's chat snippet. To learn how to edit an existing or create a new chat snippet for your library, see the FAQ Edit or create a new embedded chat box for your library.
The chat skins tool is where you can change the appearance of the chat box that displays to students when the service is online.
Before making any changes to your library's chat skin, it's highly recommended that you first create a copy of your library's current skin so that you're not making changes to the chat box that is live and up on your websites. Creating a copy will also give you all of the customizations for the default AskAway widget, which is a highly customized version of the default LibraryH3lp chat box.
Create a copy of your library's chat skin
You now have a copy of your library's default chat skin and you can play around with it without affecting the appearance of the chat boxes that are live on your library's website.
There are several quick and easy changes that you can make to customize your library's chat box:
Wicked CSS Hack
Since AskAway chat boxes are highly customized, there are some things you'll have to change here instead of in the fields above.
Here are a few simple changes you could make to the wicked CSS hack code:
***Click "Save Widget" to save any changes***
You can preview most of the changes you make live in the chat skins tool. However, the preview chat box won't show all of the features (e.g. the feedback link is missing). To preview your changes and to see a fully rendered version of the chat box, follow these steps:
Implement new chat skin in chat snippet
If you would like to use the new chat skin you've created in a chat snippet, please see the FAQ Edit or create a new embedded chat box for your library.