View and download session data for your library
This FAQ covers session data. Session data provides data on each chat session and includes the following:
- Date and time each chat arrived
- Student's institution
- Wait time and session duration
- Referrer
- Tags
To learn how to gather usage statistics, see the FAQ View and download usage statistics for your library.
View session data
- Login to the LibraryH3lp dashboard with your LibraryH3lp admin account
- Navigate to Chat History in the left-hand menu (burger icon)
- Note: the Chat History and Activity area includes transcripts and session data for *all* AskAway institutions.
- Please *do not* delete anything!
- To narrow down results for your library, you will need to conduct an Advanced Search of session data and transcripts by clicking the drop-down arrow to the right of the search bar
- There are many options for limiting your search, but here are some ways to narrow your results that you may find helpful:
- from date / to date:
- Narrow your search within a date range
- queue*:
- Enter your library's queue acronym to limit to results from your library only (e.g. unbc)
- To search multiple queues, put a comma between each queue (e.g. unbc, unbc-proactive)
- referrer*:
- To see calls originating from a particular webpage, enter a referring URL
- tag*:
- To see calls by descriptive tag (e.g. research, citation, referred, etc.)
- Most fields can be searched with the following wildcards and boolean:
- * for partial matches (e.g. bird* for birds, birding, birder etc.)
- ? to replace any single character (e.g. b?rd)
- ! to omit exact matches (e.g. use !chat to omit results that contain the word chat)
- " " to search a phrase (e.g. "house finch")
- Once you've set your search parameters, click the blue search button to retrieve results
Download session data and transcripts
- To download session data and transcripts (after you've narrowed the list of results), click the blue "download all chats" button (cloud icon)
- Decide if you would like to download metadata only or the transcripts too
- Select which data you would like to include or exclude
- The following fields are recommended:
- queue
- date and/or time started
- wait
- duration
- referrer
- tags
- Select the format for the downloaded file
- You can also decide if you would like to hide the name of the operator (i.e. service provider)
- Click Download and this will download a file to your local computer
- Once downloaded, you may wish to delete any questions with the "practice" and/or "test" tags
- You may also wish to add meaningful headings in your downloaded spreadsheet, for example:
- started, date and time combined > Date and Time Started
- queue > Institution
- duration > Session Duration
- wait > Wait Time
- tags > Tags
- referrer > Referring URL