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View and download session data for your library

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This FAQ covers session data. Session data provides data on each chat session and includes the following:

  • Date and time each chat arrived
  • Student's institution
  • Wait time and session duration
  • Referrer
  • Tags

To learn how to gather usage statistics, see the FAQ View and download usage statistics for your library.

View session data

1. Login to the LibraryH3lp dashboard with your LibraryH3lp admin account

2. Navigate to Chat History in the left-hand menu 

  • Note: the Chat History and Activity area includes transcripts and session data for all AskAway institutions.
  • Please *do not* delete anything!

3. To narrow down results for your library, you will need to conduct an Advanced Search of session data and transcripts by clicking the drop-down arrow to the right of the search bar

4. There are many options for limiting your search, but here are some ways to narrow your results that you may find helpful:

  • from date / to date:
    • Narrow your search within a date range
  • queue*:
    • Enter your library's queue acronym to limit to results from your library only (e.g. unbc)
    • To search multiple queues, put a comma between each queue (e.g. unbc, unbc-proactive)
  • referrer*:
    • To see calls originating from a particular webpage, enter a referring URL
  • tag*:
    • To see calls by descriptive tag (e.g. research, citation, referred, etc.)

5. Most fields can be searched with the following wildcards and boolean:

  • * for partial matches (e.g. bird* for birds, birding, birder etc.)
  • ? to replace any single character (e.g. b?rd)
  • ! to omit exact matches (e.g. use !chat to omit results that contain the word chat)
  • " " to search a phrase (e.g. "house finch")

6. Once you've set your search parameters, click the blue search button to retrieve results 


Download session data and transcripts

1. To download session data and transcripts (after you've narrowed the list of results), click the blue "download all chats" button

2. Decide if you would like to download metadata only or the transcripts too

3. Select which data you would like to include or exclude

  • The following fields are recommended:
    • queue
    • date and/or time started
    • wait
    • duration
    • referrer
    • tags

4. If you have chosen to download transcripts, at this step you will need to select a file type for the download. The default file type for metadata download is CSV.

  • You can also decide if you would like to hide the name of the service provider (operator)

5. Click  and this will download a file to your local computer

6. Once downloaded, you may wish to delete any questions with the "practice" and/or "test" tags

7. You may also wish to add meaningful headings in your downloaded spreadsheet, for example:

  • started, date and time combined > Date and Time Started
  • queue > Institution
  • duration > Session Duration
  • wait > Wait Time
  • tags > Tags
  • referrer > Referring URL