Skip to main content

Local Coordinators FAQs

Browse and search frequently asked questions.

Gather usage statistics for your library

249 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jul 25, 2019    Statistics


There are a few different places where you can gather statistics and session data for your library. This FAQ covers usage statistics. To learn how to gather session data and view transcripts, see the FAQ Gather session data and transcripts for your library.

View monthly usage statistics (AskAway website)

Monthly usage statistics are available to download from the AskAway website usage statistics page. Monthly usage statistics are broken down by individual institution.

Sessions with our Learners

  • Sessions with our Learners: Total shows the number of AskAway sessions with students at your institution
  • Handled by Us shows the number of these sessions that were handled by your service providers
  • Handled by Others shows the number of these sessions that were handled by service providers at other institutions

Sessions with Other Institutions' Learners

  • This column shows the number of students from other institutions that were helped by your service providers

Total Sessions Handled per Institution

  • This is Handled by Us + Sessions with Other Institutions' Learners to show the total number of sessions handled by your service providers

View monthly usage statistics (LibraryH3lp dashboard)

You can also gather usage statistics for your library from the LibraryH3lp admin dashboard:

  1. Login to the dashboard with your LibraryH3lp admin account
  2. Navigate to Reports in the left-hand menu (chart icon)
  3. There are a number of different reports you can run, view, and download in LibraryH3lp:
    • Choose Report
      • Select the type of report from the drop-down menu (Chats Per Hour and Chats Per Month are probably the most useful)
    • Start Date and End Date
      • You can select almost any date range for the reporting period
    • Include Not Answered and Minimum Chat Duration
      • You can decide if you would like to include calls that were not answered (no chat duration) or you can set the minimum chat duration in seconds
    • Queue
      • To view chats for your library only, deselect the check beside Queue to deselect all and then select only your institution from the list
    • Click Generate Report
  4. You will see a graphical representation of the data, and you can also download the data by clicking the "Download CSV" button in the bottom right