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View and download usage statistics for your library

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This FAQ covers usage statistics. To learn how to view and download session data, see the FAQ View and download session data for your library.

View and download usage statistics

  1. Login to the LibraryH3lp dashboard with your LibraryH3lp admin account
  2. Navigate to Chat Reports in the left-hand menu (chart icon)
  3. There are a number of different reports you can run, view, and download:
    • Choose Report
      • Select the type of report from the drop-down menu (Chats Per Month or Chats Per Queue will likely be the most useful)
    • Start Date and End Date
      • You can select almost any date range for the reporting period (e.g. the start and end date of the Section 3 2022 AskAway term)
    • Include Not Answered
      • You can decide if you would like to include chats that were not answered (i.e., no chat duration), or
    • Minimum Chat Duration
      • You can set the minimum chat duration of chats to be included in the report, in seconds
    • Queue
      • To view chats for your library only, deselect the check beside Queue to deselect all and then select only your institution from the list
        • If your library has a proactive chat queue, select this queue as well (e.g., ubc-proactive)
    • Click Generate Report
  4. You will see a graphical representation of the data, the number of chats for each month, and the Total
  5. To download the data, click the "Download CSV" button in the bottom right